Difficult conversations
Why most managers wait too long — and what changes when they don't.
6 min readRead article
Insights
Notes from the practice of resolution.
Free guide
10 Top Tips for Managing Difficult Conversations
A short guide designed to help you reflect on a situation and consider your options before taking the next step.
Why I write
Most workplace tension is preventable. These notes share the thinking, language and structure that helps managers and leaders address things earlier — and more confidently.
Leadership
Leading through tension without becoming part of it.
8 min readRead article
Mediation
What a workable relationship actually looks like.
5 min readRead article
Coaching
When conflict coaching is the right starting point.
4 min readRead article
Mediation
The hidden cost of letting a situation 'settle on its own'.
7 min readRead article
Leadership
How to prepare for a conversation you have been avoiding.
6 min readRead article